Pakistan Job Openings
Abacus Consulting
Team Lead ( International Project)
Islamabad
FULL TIME
November 12, 2024
Since 1987, Abacus Consulting has been at the forefront of the business transformation services industry Pakistan. Our unwavering commitment to excellence and strategic partnerships with global leader shave propelled us to expand our presence world wide. As passionate advisors, consultants, technology specialists, and system integrator, we thrive on empowering our clients to become agile organizations. At Abacus, our ultimate fulfilment lies in witnessing the transformative journey of our clients as they conquer new horizons and shape the future of their industries.
Job Summary:
The Customer Relations Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.
Job description
As a Team Lead , your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos and to manage the team of Customer Support Specialists (Outbound Calls).
Responsibilities :
- Coordination of clients' concerns and adjustment of the services or products to the clients' needs.
- Resolving of any issues on the clients' site and cooperation with respective other departments.
- Identification of new business opportunities by monitoring of inbound marketing channels and activities.
- Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities.
- Ensuring a high-performing customer service system.
- Monitoring of performance and analysis of reports in order to derive improvement plans.
- Graduation Degree in business, marketing or any other related field.
- Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representative.
- Strongly developed networking and communication as well as analytical skills.
- High customer-orientation and business acumen.
Application Deadline: 02/02/2024
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