Panama Job Openings
FirstService Residential
Front Desk/Administrative Assistant
Panama City Beach
FULL TIME
September 18, 2024
Position Responsibilities:
- Ensures that the telephone is answered properly, and messages are handled courteously, accurately and in a timely manner.
- Initiates preparation of management reports, committee reports, meeting notices as applicable
- and submit for Manager's review and approval.
- Maintains, updates and coordinates resident information in computer database at a minimum on a monthly basis. Generates and provides this information to the Community Association Manager, Board of Directors and General Manager.
- Maintains digital filing system and promotes a paperless working environment.
- Maintains supply closet. Requests all office supplies and equipment, following established purchasing procedures.
- Opens and distributes mail.
- Prepares move-in packages for new home sales, re-sales and leases. Ensures that new homeowner access control activations are processed timely.
- Prepares any resident information packages that require Board approval, (i.e. Architectural
- Modifications).
- Maintains inventory of common area keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales and cash purchases as needed.
- Follows safety procedures and maintains a safe work environment.
- Assists with community communications.
- Coordinates collection and preparation of operating reports, such as time-and-attendance records, terminations and new hires.
- Help create S.O.P.'s for the success of the operation.
- Collaborates with Community Association Manager to manage front desk support team workflow.
Association Structure and Financial Management:
- Be a liaison for the Operations Department with the Lifestyle Department, F&B Department and Community Association Manager on planning and executing inter departmental S.O.P.'s
- Understand brand commitment, financial goals and operate assets in owners' best interest in accordance with the Board's policies.
- Associates degree with concentration in business preferred, or equivalent combination of education and experience.
Experience:
- Must possess strong administrative background
- Three (3) to Five (5) plus years of related work experience.
- Strong working knowledge of customer service principles and practices.
- Excellent interpersonal, office management and communications skills.
- Self-starter with excellent communication, interpersonal and customer service and telephone skills.
- Homeowner Association/Condominium Association experience preferred; ideally in a resort, lifestyle driven or active adult community.
Computer Literacy:
- Intermediate proficiency in Microsoft Windows software.
- Experience working with communication programs such as mail chimp or constant contact and reservation systems such as membership works an advantage.
- Working knowledge of industry software such as First Service Residential Connect, Tops, Avid Xchange etc. an advantage.
Special Requirements:
- Physical demands include ability to lift up to 50 lbs.
- Standing, sitting, walking and occasional climbing.
- Required to work at a personal computer for extended periods of time.
- Talking on the phone for extended periods of time.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to work extended/flexible hours, weekend, and attend Board meetings as required.
- Driving when necessary.
- Have fun!!! FINS UP!
- $17.00 - $18.00 per hour
- Full-Time (40 hours weekly)
- Monday - Friday, 8:30am - 5:00pm
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