Join the Real Joy Vacations Guest Services Team!
Are you ready to make a difference in the hospitality industry? Real Joy Vacations, a multi-award-winning rental management company, is seeking passionate individuals to join our dynamic Guest Services Team! With consistent recognition as one of the Top 100 Places to Work in Florida and back-to-back awards for the Best Vacation Rental Management Company on the Emerald Coast, we pride ourselves on creating a supportive and rewarding work environment. We’ve also been featured multiple times in Inc. magazine’s rankings of the fastest-growing companies in America!

At Real Joy, we live by our motto, “Because You Matter.” Our dedicated staff strives to ensure that every interaction—whether with co-workers, guests, homeowners, or support vendors—reflects our commitment to appreciation and value for everyone involved.

As a Guest Services Agent, you’ll be the first point of contact for our in-house guests and property management teams. You will play a vital role in fostering guest satisfaction by communicating effectively with guests, operations teams, and owner relations teams. Your responsibilities will include addressing maintenance requests, troubleshooting basic issues, and following up on tasks to ensure smooth operations. You’ll be the key to providing real-time assistance to our guests and ensuring our operations teams have the information they need to swiftly resolve any issues.

If you’re enthusiastic, service-oriented, and ready to be part of a thriving team, we want to hear from you! Join us at Real Joy Vacations and help create unforgettable experiences for our guests while building a fulfilling career.
Job Responsibilities:

• Answer calls, emails, and texts directed to the Guest Services Team from in-house guests, team members, and others.
• Communicate updates and address issues promptly with in-house guests and fellow team members.
• Report, assign, and schedule maintenance and general tasks for our property management team.
• Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Maintain a thorough understanding of all software and systems used in the Guest Services environment.
• Ensure all information communicated to guests about the properties is accurate, timely, and up to date.
• Provide real-time updates to guests regarding routine maintenance and notices from condo associations and homeowners' associations.
• Share guest details with condo associations and homeowners' associations as necessary.
• Keep detailed records of communications received, sent, and actions taken within system notes.
• Foster friendly working relationships with all coworkers, third-party vendors, and other departments.

Qualifications:

• High School Diploma or GED.
• Preferred: At least 1 year of customer service experience.
• Availability to work evenings, weekends, and holidays in the office.
• Reliable transportation to and from work.
• Preferred: Experience in rental management or hospitality services.
• Proficiency in Microsoft 365 tools.
• Typing speed of 50 words per minute or more.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. https://surveys.cultureindex.com/s/LYGw6VIQ1B/100934

Schedule:
This is a full-time position based in Panama City Beach, FL. Scheduled shifts are determined by business needs and typically fall between 8 AM and 10 PM, with common shifts being 8 AM to 4 PM or 2 PM to 10 PM. Please note that weekend work is required.

Benefits:
Full time employees will be eligible for PTO, participation in a 401K plan, health insurance benefits, and life insurance.
About Us:
Welcome to Real Joy Vacations! Founded in 2009, we are dedicated to delivering high-quality property management for vacation rental owners while creating unforgettable experiences for our guests and rewarding careers for our employees. As an exciting and fast-paced vacation rental company, we proudly manage properties across the beautiful Florida panhandle!

Real Joy Vacations has earned numerous accolades, including consecutive placements among the Top 100 Places to Work in Florida and back-to-back recognitions as the Best Vacation Rental Management Company on the Emerald Coast. We are also honored to have been featured multiple times in Inc. magazine’s rankings of the fastest-growing companies in America.

Our team embodies our motto, “Because You Matter,” ensuring that every interaction—with co-workers, guests, homeowners, and support vendors—reflects our commitment to appreciation and respect for everyone involved.

As a faith-based company, we believe in fostering a supportive and inclusive environment. Real Joy Vacations is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Our commitment to diversity extends to all employment practices, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. At Real Joy Vacations, our hiring decisions are based solely on qualifications, merit, and business needs at the time.

Join us in creating memorable vacation experiences and building fulfilling careers!