Are you looking for a dynamic career as an IT Supporter in an international company with a global presence? If you’re eager to grow professionally while working in a collaborative environment, this might be the perfect opportunity for you! If you’re ready to take on new challenges we’d love to hear from you!
Job description
Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become the first choice by challenging status quo with our original solutions. We are searching for a proactive and service-minded IT Supporter to join our team in Panama. In this role, you will work closely with our IT Senior Supporter to provide daily support, set up users and devices, and contribute to various IT projects.
You’ll be part of a global IT team of 22 professionals based in Denmark, the UAE, Singapore, and Panama, specializing in IT Support, Information Security, Infrastructure, and more. This position offers significant opportunities for personal and professional growth, in a dynamic and international environment.
Areas of Focus
In this role, you will be the primary technical resource responsible for supporting the IT needs across the Americas region. Your work will have a direct impact on ensuring seamless operations for both remote and onsite users. You will be responsible for configuring, maintaining, and troubleshooting our hardware and software, as well as managing user accounts and assets.
Additionally, you will focus on:

• Providing support to remote and onsite users through the helpdesk system.
• Configuring and deploying handouts (phones, laptops, etc.).
• Managing asset and inventory control to ensure accuracy and availability.
• Administering users in Azure and O365 environments.
• Deploying and managing software patches via Endpoint Central.
• Assisting with the purchase of end-user hardware and software subscriptions.
• Ensuring the proper documentation of processes and solutions.

Your Professional Skills
We expect you to have a relevant IT education and 2-3 years of experience in similar positions. Fluency in both English and Spanish is required, and Portuguese will be considered an advantage.
Furthermore, it is preferred if:

• You are an experienced user of Microsoft Office and familiar with enterprise-level IT environments.
• You have experience with one or more of the following:
• User administration in Azure and O365
• Endpoint management and software deployment
• Network troubleshooting and configuration
• Helpdesk systems such as Jira or similar platforms
• Microsoft Intune for device management

Deadline
20/09/2024
Office
Panama City, Panama