Utility Clerk:
JOB DESCRIPTION
Employees in this job perform services for the utility accounts in the City of
Parker, which includes water, sewer, and trash. There are also a variety of
general clerical assignments of filing and entering data on computer as
well as typing.
DUTIES AND RESPONSBILITIES

• Maintains sewer and water accounts.

• Receives payment for and updates sewer accounts.

• Provides receipts and knowledge for customers without bills.

• Maintains liaison with water and sewer accounts.

• Prepares paper work for refund checks as required (every week

except during billing).

• Maintains appropriate records for water and sewer department,

receive, itemize, and deposit revenue into proper accounts.

• Coordinates with Assistant Director of Public Works for dispatching

utility crew.

• Coordinates turn on/off water service requests with customers.

• Coordinates water/sewer complaints with the Director or Assistant

Director of Public Works as appropriate.

• Performs administrative duties as required by the Director of Public

Works.

• Prepares monthly reports as it relates to sewer and water

accountability.

• Accepts applications for water and sewer connections for approval

by Director of Public Works.

• Collects appropriate fees and sets up for approved water and

sewer permits.

• Serves as City receptionist.

• Collects appropriate fees for the rental of the community building

and annex.

• Coordinates meter reading with computer-assisted hand held meter

reading units.

• Prepare and analyze log for meters to be read after uploading and/

or downloading information from hand held.
:UTILITY CLERK
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• Balance daily along with making bank deposits in appropriate

accounts.

• Post checks and/or cash to correct accounts by paying close

attention to numbers.

• Prepare labeled folders for batch paperwork and match correct

bank deposit slip.

• Prepare paperwork for delinquent customers.

• Prepare the shut-off list to be ready by noon on shut-off day

• Following due date, running correct penalties on correct accounts

• Print and separate bills/2nd notices at the appropriate time in order

to get them sent out on time.

• Prepares Post Office form for bulk mail correctly.

• Prepare On-Call calendar with appropriate scheduled items and

gives copies to Fire Department, Police Department, Council
members, and email them to Mayor and City Clerk.

• Operate radio to interact with utility crew while out in field.

• Prepare monthly reports and sends the information to personnel at

the Department of Environmental Protection and Bay County Utility
Department.

• Operate such standard office equipment as calculators, fax

machines, cash boxes, copying machines, etc

• Files documents and/or correspondence.

• Sorts, batches, alphabetize, and/or place in numerical order various

documents for filing, storage or processing.

• Answer telephone, takes messages, and direct or route callers and

visitors to the appropriate personnel.

• Perform typing duties incidental to assigned tasks such as

customer letters, labels, folders, envelopes, forms or
memorandums.

• Checks and/or compares documents, forms, applications, or other

material for accuracy and completeness.

• Greets clients and visitors, responds to inquirers by providing

directions, instructions, or other information concerning utility
services.

• Sort and deliver mail to each department.

• Notary when needed.

• Newsletter, collect, write, create articles, work with printing

company and create mailing list.

• Issue EPCI letters.

• Process lien searches from title companies on property being sold.

• Write up citizen complaints and give to code enforcement.

• Process general fund checks into the appropriate catergories.

KNOWLEDGE AND ABILITIES
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SKILLS

• Ability to learn and understand the operation of the telephone system

and to document problems when they occur

• Strong oral and written communication skills

• Ability to relate to callers who are irate and difficult with empathy and

concern

• Knowledge of and experience with Windows, MS Word, Excel, Power

Point and other software programs

• Ability to enter data accurately and completely

• Ability to remain calm under pressure

• Ability to manage multi tasks

• Ability to follow established protocols and procedures

• Ability to determine needs, searches pertinent records, assembles

proper materials and compiles information

• Resolves work related problems as they arise

• Prioritizes work that is scheduled

• Knowledge of filing and general record keeping such as logs, files, etc

• Knowledge of general office practices

• Ability to understand and carry out instructions

• Ability to compare data from two or more sources for accuracy and

completeness
Education

• High school diploma or equivalent

Other Skills
Must possess and utilize proper phone etiquette. Ability to operate a cash register and calculator.
Functional math and bookkeeping skills are required. Dealing with citizens and employees with diplomacy
and tack.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Clerical: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Ability to Relocate:

• Panama City, FL 32404: Relocate before starting work (Required)

Work Location: In person