IT Help Desk Technician – Native - Bilingual
The Otte Polo Group is a business group in the tech support, call center, and fulfillment industries. We operate in the U.S., Ukraine, Nicaragua, and Peru. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.
Are you looking to grow professionally? Are you passionate about innovative business models and quality standards? Join our team We offer unlimited professional opportunities.
We are hiring an IT Professional Tech with help desk experience.
This is a remote work
Qualifications:

• CRM experience, configure, customize, manage workflows, rules and reports of systems like Zoho CRM, Hubspot, Salesforce, etc…
• Voice over IP knowledge e.g. Asterisk, Ring central, Five9, etc…
• Knowledge of cloud service management tools like AWS, Azure or similar
• Programming and API skills, apply knowledge of Javascript, Php, Python, SQL. Integration of custom functionalities API, and troubleshoot technical issues.
• Project Collaboration has worked on IT projects involving different areas, offering technical expertise and proactive solution to achieve team goals.
• Native - Bilingual level of English- writing, reading, and speaking
• Degree or certification in IT, Computer Engineering, web development or related job experience

Duties:

• Managing and troubleshooting IT 3rd party systems and software
• Help Desk and Network Administration support for multiple office users and work from home users
• Support of our logistic systems and e-commerce API integrations like Shopify, Woo Commerce, Amazon, etc.
• Maintain and update documentation such as IT inventories, and procedures
• Communicate and work well within a team environment
• Report of daily and monthly tasks to IT Manager and Supervisor

Pay rate: USD 800 - $1000
Job Type: Full-time
Pay: S/.3,001.27 - S/.3,774.00 per month
Application Question(s):

• How many years of experience do you have in the technical support field?
• Which ticketing systems are you familiar with?
• What CRM tools have you worked with?
• What cloud service management tools have you worked with?

Language:

• English (Required)