Peru Job Openings

Mindelta

IT Manager

Lima

FULL TIME

October 14, 2024

We are seeking an experienced IT Manager to join our team on a 1-year contract in Peru. The IT Manager will play a critical role as the primary escalation point for customer service incidents and requests. This role involves ensuring service quality, monitoring incident resolution, and maintaining communication with both internal teams and external suppliers.
Key Responsibilities:
  • Serve as the primary escalation point for day-to-day incidents and requests, taking proactive actions to resolve issues.
  • Maintain constant communication with service leads, providing visibility into the status of incidents and requests.
  • Conduct regular reviews of service quality and ensure adherence to SLAs and KPIs agreed upon with the client.
  • Monitor, analyze, and participate in managing critical or global incidents as needed.
  • Collaborate with technical teams to analyze and address recurring incidents, solving problems at their root cause.
  • Liaise with third-party suppliers and ensure they deliver on their service commitments.
  • Participate in follow-up meetings with third parties and suppliers to guarantee service compliance.
  • Communicate with end users and handle service-related complaints.
  • Collect root cause data from incidents and contribute to the development and implementation of action plans to prevent future issues.
  • Coordinate technical teams for incident, request, and project management.
  • Act as a liaison between various departments and external suppliers or involved teams.
  • Lead weekly meetings with the client and client managers to discuss ongoing issues, progress, and service performance.
Technical Requirements:
  • Strong experience with Microsoft 365 management as an Administrator.
  • Solid understanding of networking concepts, including DHCP, firewalls, routing, and switching.
  • Knowledge of Windows Server environments (GPO, DNS, DHCP, AD, etc.).
  • Familiarity with cybersecurity practices, as cybersecurity is a priority for the client.
Qualifications:
  • 1 to 2 years of experience in IT management or incident management.
  • Strong communication skills in English and the local language (depending on the country).
  • Ability to coordinate with technical teams and provide leadership in incident management.
  • Availability to start immediately.
  • Willingness to participate in a two-step interview process for final selection.
This role will coordinate closely with our client’s Incident Manager based in Spain, ensuring smooth operations and swift resolution of IT issues.
Job Type: Full-time
New Job Alerts
Universidad Autonoma Del Peru S.A.C

Conductor para traslado de personal - Villa el Salvador

Villa El Salvador

FULL TIME

November 14, 2024

View Job Description
Iseg Peru Sac

Agente de seguridad 12 horas full día - Santa Anita

Santa Anita

FULL TIME

November 14, 2024

View Job Description
M&L Grupo Empresarial 2.0 SAC

TECNICO ELECTRICISTA - CERCADO DE LIMA

Lima

FULL TIME

November 14, 2024

View Job Description
GLOBAL TITANIO

Vendedor Part Time - Jockey Plaza

Surco

PART TIME

November 14, 2024

View Job Description
Vertice Empresarial

Asesor Comercial de Ventas 100% remoto

San Isidro

FULL TIME

November 14, 2024

View Job Description
Looking for similar job?
World Vision Perú

Insurance Business Development Manager, VisionFund International, LAC Region

FULL TIME

August 30, 2024

View Job Description
Trane Technologies

Account Manager - Equipos

Lima

August 29, 2024

View Job Description
Dabcon Perú

Community Manager

Breña

FULL TIME

August 30, 2024

View Job Description
MUEBLES PEGASO

Community Manager

Villa El Salvador

FULL TIME

August 29, 2024

View Job Description
Bionic Talent

Account Manager - 0283 - Peru

Lima

August 30, 2024

View Job Description
Bionic Talent

Meta Ads Manager - 0282 - Lima, Peru

Lima

August 30, 2024

View Job Description
See What’s New: Mindelta Job Opportunities
Mindelta

IT Support Engineer/IT Incident Manager with Cyber Security Experience

Lima

FULL TIME

October 26, 2024

View Job Description
View More Jobs by Mindelta
New Job Alerts
Universidad Autonoma Del Peru S.A.C

Conductor para traslado de personal - Villa el Salvador

Villa El Salvador

FULL TIME

November 14, 2024

View Job Description
Iseg Peru Sac

Agente de seguridad 12 horas full día - Santa Anita

Santa Anita

FULL TIME

November 14, 2024

View Job Description
M&L Grupo Empresarial 2.0 SAC

TECNICO ELECTRICISTA - CERCADO DE LIMA

Lima

FULL TIME

November 14, 2024

View Job Description
GLOBAL TITANIO

Vendedor Part Time - Jockey Plaza

Surco

PART TIME

November 14, 2024

View Job Description
Vertice Empresarial

Asesor Comercial de Ventas 100% remoto

San Isidro

FULL TIME

November 14, 2024

View Job Description