Peru Job Openings

Concentrix
Sr. Quality Evaluator
Lima
November 14, 2024
Sr. Quality EvaluatorJob Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
PER Lima - Av Primavera 1013Language Requirements:
EnglishTime Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
New Job Alerts

Universal Language Service, Inc.
OVERNIGHT Spanish Video Interpreter
November 19, 2024
View Job Description
World Food Programme
Oficial de CBT - Consultor Internacional
Lima
FULL TIME
November 19, 2024
View Job Description
SMART HOUSE PERÚ
Supervisora de Proyectos (Arquitectura)
San Isidro
FULL TIME
November 19, 2024
View Job DescriptionGrupo Rokys
MOZOS FULL TIME/ AV PERÚ S.M.P
San Martín de Porres
FULL TIME
November 19, 2024
View Job Description
Concentrix
Asesor de Atención al Cliente / Full Time Turno Mañana / Presencial en Chacarilla
Lima
FULL TIME
November 19, 2024
View Job DescriptionCADENA DE COMERCIO PERU SAC
OXXO / Multifuncional C/S experiencia Tiendas de Surquillo, Lince y San Isidro
Lima
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?


alinea international
Monitoring, Evaluation and Learning / Gender Equality Coordinator (MEL/GE Coordinator)
Lima
FULL TIME
November 14, 2024
View Job Description



See What’s New: Concentrix Job Opportunities

Concentrix
Asesor de Atención al Cliente / Full Time Turno Mañana / Presencial en Chacarilla
Lima
FULL TIME
November 19, 2024
View Job Description
Concentrix
SOLO chats / ATC / Full Time de 7 am a 4 pm / Presencial en San Borja!
San Borja
FULL TIME
November 18, 2024
View Job Description
Concentrix
¡¡SOLO CHAT!! Soporte al Cliente / Elige tu horario / Movilidad desde capacitación / Sede SAN BORJA
Lima
November 18, 2024
View Job Description
Concentrix
ASESOR DE ATENCION AL CLIENTE PROGRAMACIONES INDEPENDENCIA
Lima
November 15, 2024
View Job Description
New Job Alerts

Universal Language Service, Inc.
OVERNIGHT Spanish Video Interpreter
November 19, 2024
View Job Description
World Food Programme
Oficial de CBT - Consultor Internacional
Lima
FULL TIME
November 19, 2024
View Job Description
SMART HOUSE PERÚ
Supervisora de Proyectos (Arquitectura)
San Isidro
FULL TIME
November 19, 2024
View Job DescriptionGrupo Rokys
MOZOS FULL TIME/ AV PERÚ S.M.P
San Martín de Porres
FULL TIME
November 19, 2024
View Job Description
Concentrix
Asesor de Atención al Cliente / Full Time Turno Mañana / Presencial en Chacarilla
Lima
FULL TIME
November 19, 2024
View Job DescriptionCADENA DE COMERCIO PERU SAC
OXXO / Multifuncional C/S experiencia Tiendas de Surquillo, Lince y San Isidro
Lima
FULL TIME
November 19, 2024
View Job Description