JOB DESCRIPTION
Call Management:

• Answer incoming phone calls promptly and professionally.
• Collect and document essential patient data, including demographics, insurance details, and dates of birth.
• Direct calls and referrals to the nearest clinician based on patient location

Lead Coordination:

• Gather email and contact information from leads and initiate follow-up communication.
• Refer leads to specific clinicians based on location and availability.

Follow-Up Activities:

• Follow up on missed calls, voicemails, and text messages that occur overnight or during non-business hours.
• Ensure timely communication and resolution of inquiries from clients and leads.

Administrative Support:

• Prepare payroll for clinicians, employees, and independent contractors on a bi-weekly basis, utilizing provided reports.
• Copy and paste necessary data from billing reports into emails for the CPA.
• Manage the calendar and schedule appointments as needed.

Financial Responsibilities (Future Tasks):

• Potentially assist in collecting payments from self-pay appointments.

QUALIFICATIONS

• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using office software (e.g., Microsoft Office, email applications).
• Ability to multitask and manage time effectively.
• Familiarity with patient data management systems is a plus.
• Preferably bilingual in English and Spanish.

Job Types: Full-time, Permanent
Pay: From Php25,000.00 per month
Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Fixed shift
• Night shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Application Question(s):

• Do you have your own equipment? (PC or Laptop)
• Are you willing to work on a US Timezone shift?

Experience:

• Administrative Assistant: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)