The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.
Summary of Work Activities and Responsibilities

Under the supervision of the Training Services Group Head, the Training Associate manages the In-House courses, certifications and diploma programs of the Center; provides direct, close-in support to Resource Persons before and during the actual training conduct.

Main Duties and Responsibilities

I. Training Management Role

Serves as Training Associate carrying out training cycle tasks (pre, during, post) such as but not limited to the following:

Pre-Training

Coordinates with Program Sales and Marketing Group for pre-training requirements for each In-House accounts, courses, certifications and diploma programs, i.e. participants profile, venue, reports, etc.

Coordinates and assists the Resource Persons and In-House partners on the requirements of the course, certification and program, i.e. Canvas requirements, materials, quizzes/exam, preparations, room and equipment set-up, supplies requests, etc.

Prepares attendance and program orientation slides, IDs, attendance and evaluation link/QR code, cash advance, etc. needed for In-House accounts, courses, certification and diploma programs.

During-Training

Set up registration area, assists in class venue preparations on the logistical requirements of the course.

Presents the program orientation slides emphasizing the school policies and regulations.

Monitors participants’ attendance and engagement by providing support to both resource person and participants.

Manage communication and course requirements to and from participants, In-House partners and Resource Persons.

Takes class pictures and coordinates with Training team for picture layout, developing and delivery.

Consolidate submissions of participants and send them to the Resource Person for grading.

Encode/Set-up course, certification exam questions and answers on Canvas and serves as proctor/support during examinations in Zoom.

Secures equipment and supplies used after each In-House accounts, courses, certifications and diploma programs.

Post-Training

Monitors status of post-program evaluation, submission for grading of Resource Person and updates the Records Officer once grades are received.

Prepares course evaluation summary, actual expense report and summary report required by the In-House partners (as needed).

Arrange and organize graduation ceremonies and documentations.

Check the accuracy and issuance of documentations according to the timeline and standards of the Center.

II. Performs other work-related tasks as may be required by the Immediate Supervisor and/or authorized representative.
Knowledge, Skills and Abilities

Coordination Skills: Ability to proactively coordinate and manage actions in relation to others.

Communications and Interpersonal Skills: Ability to expresses thoughts clearly, accurately and succinctly in verbal and in writing to different audiences; Ability to relate well with others, can adapt to culture/group dynamics and to maintain relations with cordiality and diplomacy.

Organization and Prioritization of Work: Ability to effectively plan and coordinate the delivery of required outcomes, according to importance and urgency; Organize and keen to details.

Customer Service Oriented: Actively looks for ways to help and relate well with clients and partners—pleasing, warm, patient and respectful in dealing with people.

Technology Savvy: Ability to utilize information technology and computer and internet systems to accomplish tasks; comfortable with exploring new technologies.

Education and Experience Requirements

Bachelor’s degree

At least 2-3 years of Training related work experience, role/function

Preferably HR/Psychology graduate, with background/experience in customer service, account management, Project Management or participated in a project.