At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.
Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking a Bilingual Customer Service Associate (French/English) who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.
We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career?
We're looking for individuals with:

• Excellent oral and written communication skills in both English and French.
• The ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned in a voice, non-voice or blended programs.
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
• Ability to convey information effectively.
• Must be willing to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during the weekends or on holiday.
• Excellent organizational skills and attention to detail.
• Ability to work with minimal supervision.
• Some analytical skills.
• Some technical abilities.
• Hub Spot knowledge a plus for the role.

To be successful, you must possess the following:

• Ability to effectively and accurately translate Automotive Service Bulletin from an auto company.
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.

Job Types: Full-time, Permanent
Benefits:

• Health insurance
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Experience:

• Bilingual Customer Service: 2 years (Preferred)

Language:

• French (Preferred)