Philippines Job Openings
IFIVE Global
Virtual Receptionist (Spanish Bilingual)
Pasig City
FULL TIME
September 11, 2024
Highlights
- Competitive compensation and benefits package
- Continuous professional development and learning opportunities
- Regular engagement activities and events
VIRTUAL RECEPTIONIST - SPANISH
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #Decidedly Different!
ROLE OVERVIEW
We are looking for a Virtual Receptionist - Spanish to be part of our team.
- He/She maintain a thorough understanding of the business partner’s customers, and call-handling expectations
He/She shall perform duties and responsibilities including, but not limited to the following:
- Comply with specific call-handling workflow and virtual phone system functions for connecting, receiving, returning, queuing, and forwarding calls; Assigning extension numbers; Voicemail; Call conference; Interactive virtual response (IVR), etc.
- Receive and route all calls to the appropriate extension and/or call destination.
- Create a great virtual first impression and a positive caller experience by attending to each call with energy, empathy, tact, active listening, and customer focus
- Maintain mindfulness, accuracy, strong attention to detail, and a professional tone when taking messages from callers, sending emails, and documenting calls
- Effectively multi-task by utilizing tools available to simultaneously handle calls while documenting / taking notes
- Provide simple, clear, and accurate instructions, such as callback information, to callers as needed
- Consistently meet performance metrics, including but not limited to productivity (e.g., number of calls handled/routed within a given period) and quality (e.g., caller experience, call notes accuracy)
- Other duties as may be assigned.
- At least one year of experience speaking Spanish.
- Demonstrates excellent verbal skills in both Spanish and English, with the ability to adapt communication as needed.
- Strong written business English skills required.
- Proficient with technology, including MS Office applications and internet browsing.
- Must be open to working night shifts.
- Willing to work at Rockwell Business Center, Pasig City.
- HMO benefits for you beginning day ONE, with an additional (1) Company-covered Dependent after 90 days
- At least 18 Days of Paid Time Off
- Mental Health counseling
- Dynamic Team Environment
- i Five is the place where you are never "just a number!"
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