The Role As a Customer Service agent, you will handle loan client inquiries, requests, and complaints within the set standards. Ensure all processes, guidelines, and Service-Level-Agreement (SLAs) are adhered to through all points of contact.
Call Center Representative responsibilities include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

QUALIFICATION:

• Bachelor's degree, or with equivalent experience of 3 years in BPO
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• CALL CENTER experience is an advantage

Job Type: Full-time
Pay: Php20,000.00 - Php23,000.00 per month
Benefits:

• Company Christmas gift
• Paid training

Schedule:

• 8 hour shift
• Day shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to work six day a week?

Education:

• Bachelor's (Preferred)

Experience:

• Call Center Representative: 1 year (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Required)