FRONT DESK OFFICER
Position: Customer Care Clerk/Front Desk Officer
Key Objective:
 To contribute to the growth and profitability of the company by properly implementing company’s marketing and billing systems and procedures and give support in doing marketing plans
Critical Objective:
 To attend to customers’ needs and inquiries-OPERATION
 To give assistance to shop supervisor in terms of office sales and proper inventory monitoring-ACCOUNTING
 Preparation of billing and sales report -ACCOUNTING
 Recommend some marketing plans-MARKETING
Specific Objectives:
 Customer
o Attends to customer inquiries
o Make sure that the customer is comfortable while waiting
o Informs the customer about the locations of other branches
o Informs customers about on-going promos, warranties and benefits
 Sales & Billing
o Do office sales
o Maintains availability of stocks (min-max)-accounting
o Prepares technicians daily sales objective-
o Prepares customers’ bill-accounting
o Prepares weekly sales report-
o Propose marketing plans
o Prepares month end reports-accounting
o For service job complain, supervisor will check on the job order and discuss it with him/her. In case the supervisor can’t handle the complaint he will refer the customer to the manager.
o For batteries & tires, supervisor will initially check the tires and batteries but will inform the customer that the final diagnosis will come from the supplier. If customer is willing to talk to the supplier’s representative the supervisor will set an appointment.
o For personnel related complain both the supervisor and the manager will talk to the customer.

• Analytical, responsible and hardworking
• College Level / College Graduate
• Flexible, honest, and with a sense of responsibility
• Must be willing to undergo training

Job Types: Full-time, Fresh graduate
Pay: Php16,000.00 - Php18,000.00 per month
Benefits:

• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends

Supplemental Pay:

• 13th month salary