Hi! We’re Hive Health

About us

Hive Health is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.

About the Role

As a Healthcare Services Manager, you will be part of an innovative cross-functional team working to transform the delivery of patient care services in a fast-paced, entrepreneurial environment. This is a dynamic role involving both direct clinical provider interactions as well as driving operational excellence in patient’s care coordination. You will work closely with the Hive leadership to develop and manage healthcare provider relationships, facilitate differentiated patient care experience, and provide direct input into product feature improvements.

Responsibilities

As a Healthcare Services Manager, your areas of responsibilities include:

• Managing and optimizing teleconsult operations, ensuring quality standards and member satisfaction are met
• Planning and facilitating the execution of medical services such as onsite and clinic-based physical exams, vaccination drives and drug tests, ensuring logistical details are effectively managed
• Fostering relationships with Hive Health accredited providers to enhance health availments of members
• Directly managing a team of Healthcare Services Associates, company nurses, and other healthcare personnel providing leadership, guidance, and performance feedback.
• Supervising and coordinating the activities of healthcare personnel across multiple companies, ensuring consistent delivery of healthcare services
• Support responses to patient inquiries related to their healthcare needs, coverage & benefits, and coordinate routing to accredited providers
• Evaluating and identifying improvements to the existing insurance operation processes
• Support the company in relation to product development, business development, customer success, and other workstreams, as necessary

Qualifications

• At least 1 year of relevant experience in project management or medical related fields
• Strong organizational and multitasking skills
• Creative, detail-oriented, proactive in problem solving and identifying opportunities
• Curious, results-driven, ownership mentality with growth mindset
• Excellent verbal and written communications
• Collaborative team player with the ability to adapt quickly in a fast-paced environment
• Passion for innovation in healthcare

Benefits & Perks of Joining Hive

• Be part of a founding team transforming healthcare in the Philippines and beyond
• Comprehensive healthcare benefits (we practice what we preach!)
• Hybrid work flexibility and paid time off
• Career development and mentorship
• Access to global tech and advisory support from Harvard, Stanford, and more