Philippines Job Openings
TeleServices Direct
Inbound Sales Team Supervisor - 10K Joining Bonus
Antipolo
FULL TIME
October 15, 2024
Look no further! We are seeking vibrant and enthusiastic individuals to join our team as we embark on a journey to revolutionize the music industry.
We need new Inbound Sales Team Leaders to join our growing team!
We offer competitive pay, HMO for you with FREE dependent, performance incentives and commissions and merit / annual performance increase
Job Responsibilities:
· Responsible for leading a team of inbound sales agents in achieving KPIs around call handling and agent hours and productivity metrics.
· Participate daily in the training and development of direct reports. Heavy focus on coaching monitored calls to improve call efficiency techniques and sales strategies
· Drive accountability in meeting or exceeding expectations regarding attendance, punctuality, and productivity responsibilities.
· Drive the performance of lower-performing and/or problematic agents, including managing PDA's, corrective action, or other personnel areas, making sure complete and accurate documentation is done.
· Create a positive and motivating work environment that recognizes both the individual and the team’s successes on a daily, weekly, and monthly basis.
· Receive and implement feedback from weekly reviews, triad sessions, and/or other activities targeting Team Leader development.
· Lead and/or participate in incentives and other motivational activities.
· Help manage the rollout of new and/or pilot programs/changes to ensure accuracy and completeness, which may include training and ongoing monitoring to maintain quality.
· Assist management and trainers to develop, coordinate, communicate and train direct reports on program or product changes.
· Work with various internal departments to identify, resolve, track, and trend any problems and/or opportunities.
· Ensure required reports are submitted as scheduled, including EOD, reporting, call monitoring forms, and other reports as assigned.
· Communicate in real-time any identified operational trends, problems, or client issues.
· Attend and participate in both internal and client meetings, including daily touch bases, monitoring sessions, and training workshops.
· Assist with special assignments, such as SME and peer-to-peer development opportunities, as needed to support account goals.
· Assist, where needed, with recruitment, HR admin, personal development, and other areas that contribute to maintaining processes and the growth of the campaign
· Help identify and develop high-potential individuals within the team in support of career pathing opportunities.
· Follow all company policies and exhibit a high level of professionalism in deeds and actions at all times.
Qualifications:
- College degree or equivalent experience
- Excellent communication skills, both written and verbal.
- Strong leadership and motivational skills
- Preferably with 2 years of experience handling Inbound Sales Programs
- Experience leading inbound sales teams
- Excellent computer skills (MS Office suite)
- Must be amenable to working on flexible schedules
- Must not have any conflicts on their schedule in the next 180 days from the start date
- Must be amenable to work onsite
- Must be amenable to work in Antipolo
- Free SXM Radio Access with hundreds of channels to choose from
- Php 30,000 Salary Package + Up to 17,000* commissions/incentives per month
- Payday Every Saturday
- HMO for you with 1 FREE Dependent
- Life and Accident Insurance
- Flexible Service Incentive Leave (SIL) program
- Fast-track internal career growth opportunities
Recruitment Hours: Mondays - Fridays from 9am-5 pm.
Bring a copy of your resume, a valid ID, a black pen and a vaccine card. Wear a Smart Casual attire.
*Terms and conditions apply
Job Type: Full-time
Pay: Php30,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- 8 hour shift
- Evening shift
- Late shift
- Night shift
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Antipolo, Rizal: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor's (Preferred)
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