Philippines Job Openings

Seven Seven Global Services Inc

L1 Desktop Support Engineer

Pasig City

FULL TIME

September 12, 2024

Seven Seven Global Services Inc., a top IT-BPM company in the Philippines, is seeking L1 Desktop Support Engineers for one of our biggest US-based insurance clients
DUTIES AND RESPONSIBILITIES:
The L1 Support will be taking requests from customers, reviewing incidents, performing break/fix, patching/implementing changes. Tasks are completed using documented processes, scripts, and other automated tools authorized by SREs.
Shift: Shifting schedule, 24/7 (including all holidays)
Setup: Onsite
QUALIFICATIONS:
Solid background in network support or NOC
Experience with any of the server instances (total to 9,000 – numbers are approximate)
  • Windows – 6,000
  • LINUX/AIX – 3,000
  • On Prem – 70%
  • Cloud – 30%
Experience with any of the database instances (total to 26,000 – numbers are approximate)
  • MSSQL – 10,500
  • Oracle – 10,500
  • Aurora Postgre SQL – 1,200
  • DB2UDB – 900
  • Redis – 800
  • Redshift – 400
  • Document DB – 400
  • On Prem Postgre SQL – 350
  • Progress Open Edge – 250
  • Mongo DB – 230
  • Couchbase - < 10
PREFERRED QUALIFICATIONS:
  • Data Platforms (like Oracle, Web Logic, Cognos, Power BI, Informatica, Hadoop, Denodo, Pentaho, Informatica, MSSQL etc.)
  • Service Enablement (ITSM – code moves, MID server, etc.; Saa S – domain registry, Docu Sign, Tele Message, etc.)
  • Containers & App (IBM Ace, MQ, ISC/Mainframe, Web Methods, WAS, WPS, WCS, Tom Cat, Docker, etc.)
  • Compute (Storage Tech, SAN, NAS, AS/400, Managed File Transfer, Cyber Fusion, Windows, VMWare, ESX, etc.)
  • Experience working as a L1/L2 Desktop Support Engineer for a life insurance vertical/product is ideal but not required
Job Type: Full-time
Schedule:
  • Rotational shift
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