Philippines Job Openings

Infor

Product Support Analyst (CRM)

Manila

August 30, 2024

General information

Country

Philippines

City

Manila

Job ID

41476

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Responsible for providing world-class technical support for the CRM application to Infor’s enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations

A Day in The Life Typically Includes:

Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
Deploy and configure middleware infrastructure such as Apache, Web Logic, and Web Sphere as well as RDBMS systems such as Postgre SQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
Meet or exceed all departmental goals including response times, customer satisfaction levels and knowledgebase contributions.
Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.
Ability to work on call on a rotational basis.

Basic Qualifications:

Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
Technical skills: SQL scripting, IIS Web Servers, AWS instance Management, CRM product knowledge
Proficiency with SQL and an understanding of relational database systems.
English communication skills.
Organizational and problem-solving skills.
Good exposure to object-oriented programming.
Ability to work flexible hours.
Aptitude to learn quickly and independently.
Team player with strong communication, organizational, analytical, and problem-solving skills

Preferred Qualifications:

Working knowledge of middleware infrastructure such as Wildfly, Apache, Web Logic and Web Sphere, AWS, Aurora, Postgre SQL, Cognos
Eclipse IDE, setup, and remote debugged java code as necessary.
Advanced SQL.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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