Philippines Job Openings

Infor

IT Support Engineer, Associate (Application Support)

Manila

November 6, 2024

General information

Country

Philippines

City

Manila

Job ID

41120

Department

Information Technology

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

The IT Support Engineer, Associate will provide application support for a specific set of Infor products and other third-party application software. This role is required to work on shifting schedule (APAC, EMEA, US)

A Day in The Life Typically Includes:

Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage
Track and monitor application issues through the centralized call tracking system
Responds to incidents, recording incident activity and solving problems
Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate 2nd line support within agreed service levels
Performs user administration to internal applications.
Manages workload effectively and provides accurate accounting of work and time allocation.
Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages
Provides input regarding methods to increase operational efficiencies and technical product improvements
Become internal expert on supporting Infor software and other enterprise products
As the gatekeepers of the Production environment, responsible for ensuring the Change Management guidelines/policies are adhered to for all systems deployed to Production.

What You Will Need:
Basic Qualifications:

Bachelor’s Degree in Computer Science or related field and/or equivalent experience
At least 2 years of application support experience

Proven software application troubleshooting skills

Experience with Service Now basic functions

Strong analytical skills
Ability to consistently perform in a high pressure, deadline oriented global environment
Good organizational skills
Clear communication skills in both verbal and written/electronic mode

Preferred Qualifications:

2 or more years application and/or business process experience
Knowledge of SQL (Microsoft/Oracle/DB2)
Background in functional business area
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
Strong and keen focus on operational performance metrics and trend analysis
Ability to write a script from scratch and ability to understand existing scripts by looking at them
Familiar with Clarity basic functions

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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