Philippines Job Openings
New York General Consulting (NYGC)
Lab Application Support
Manila
October 8, 2024
Greetings from NYGCI!!
We are hiring for Lab Application Support | L2 role with one of our clients in Philippines.
Please find the below details for your reference.
Role: Lab Application Support | L2
Mode of Hiring: Contract
Work Location: Makati City
Mode Of Working: Remote but may be required to come to the office as needed.
Work Schedule: Work Shift: Night Shift (9:00 pm – 6:00 am)
Job Description
· Monitor, triage, resolve or escalate tickets being submitted for incidents and requests by users on a daily basis.
· As a Level 2 support specialist contact submitter to understand issue and attempt resolution.
· If required escalate ticket to development team following the bug process.
· Maintain required SLAs for timely resolution of submitted incidents.
· Provide global coverage with support team on various Laboratory Applications and integrations.
· Promote objects between DEV, QA, and PROD environments to facilitate bug fixes and release improvements as well as master data objects to production for Labware LIMS.
· Evaluate and/or update application product documentation.
· Develop knowledge of support requirements, SLAs, and enhancement requests for all versions of current and future deployed Laboratory Applications.
· Manage support documentations for end user/support training purposes.
· Assess issues versus enhancement requests and coordinate with end users, Subject Matter Experts and Process Owners for their proper resolutions.
Desired Skills and Experience
· Experience in Level 2 technical support in any application.
· Knowledge of Laboratory Process Flow.
· Excellent communication skills (written and verbal).
· Must be able to converse in English.
· Must be willing to adjust work schedule with different time zones when needed.
· Knowledge/Experience of Labware LIMS.
· Knowledge/Experience of Service Now or any ticket handling application.
· Knowledge/Experience of Azure Dev Ops for creating/managing bugs.
Looking forward to your quick response
Job Type: Fixed term
Pay: Php50,000.00 - Php100,000.00 per month
Schedule:
- Night shift
- Level 2 technical support in any application: 1 year (Preferred)
- Lab Application Support: 1 year (Required)
- Labware LIMS: 1 year (Preferred)
- Laboratory Process Flow: 1 year (Preferred)
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