Philippines Job Openings
TP ICAP
Internal Application Support Analyst
Manila
FULL TIME
October 10, 2024
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
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Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
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Monitor and administer to all trading application functionality and the performance of system environment.
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Act as first level support that troubleshoots problems by responding to daily broker/trader application trouble call request.
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Builds up the trading application with all the required third party tools and application in staging and production environments.
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Writes Unix scripts using Shell, Perl and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
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Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
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Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
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Submits request and change control forms to document the change done in both staging and production environment. Follows up the status of each request until it is completed.
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Perl and Shell Scripting(csh/ksh)
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Troubleshooting
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Unix power user skill set
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Change Control Process
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Ability to follow and give directions precisely
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ITIL
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Knowledge in AWS (Cloud) is a plus
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Knowledge in using App Dynamics as a monitoring tool is a plus
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Sun Unix & Linux Administration
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Perl Scripting
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Shell Scripting
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ITIL Foundation Certification
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Websphere MQ Skills
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Deployment tools (Jenkins, cloudbees)
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Strong Perl & Shell Scripting skills
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Chef and AWS knowledge
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Devops model backgroup
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Knowledge of HTML, Javascript and CSS preferred
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Some experience with SQL language and Databases a major plus
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While not required, experience with C, C++, or Java is a major plus.
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Working knowledge of basic network tools (ssh, sftp, scp, snoop, traceroute, etc)
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Must have a power user knowledge of the Unix/Linux Operating System
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Jr. level Unix System Administration experience a plus
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Knowledge of CVS, SVN or other SCM systems.
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Knowledge of JIRA and Service Now tools.
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Business Objects experience a plus
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Websphere MQ
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Perl Scripting
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Shell Scripting
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Project management skills
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Proven ability to work independently with minimal supervision
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Interpersonal Skills: ability to communicate effectively with stakeholders, peers, subordinates and customers
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Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures
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Effective verbal and written communication skills
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Knowledge of the following Microsoft products: Word, Power Point, Project, Excel, Visio
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Understanding of customer demand and technology innovation to meet client present and future requirements
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Ability to work/interface with multiple Lines of Business and geographies.
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Proven record of internal customer support
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Creation of documentation, both internal and external facing.
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