Philippines Job Openings

TP ICAP

Internal Application Support Analyst

Manila

FULL TIME

October 10, 2024

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview:
This is a high profile business facing role that works with the core technologies that make TP ICAP the leader in the electronic trading business. You will be joining an aggressive team of self-motivated employees implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.
Essential technical tools for success will be both Perl and Shell (bash, csh, ksh) scripting and the ability to troubleshoot distributed applications. The candidate will be focused on day-to-day implementation and support of TP ICAP trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.
Role Responsibilities:
  • Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
  • Monitor and administer to all trading application functionality and the performance of system environment.
  • Act as first level support that troubleshoots problems by responding to daily broker/trader application trouble call request.
  • Builds up the trading application with all the required third party tools and application in staging and production environments.
  • Writes Unix scripts using Shell, Perl and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
  • Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
  • Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
  • Submits request and change control forms to document the change done in both staging and production environment. Follows up the status of each request until it is completed.
Experience / Competences
Knowledge
  • Perl and Shell Scripting(csh/ksh)
  • Troubleshooting
  • Unix power user skill set
  • Change Control Process
  • Ability to follow and give directions precisely
  • ITIL
  • Knowledge in AWS (Cloud) is a plus
  • Knowledge in using App Dynamics as a monitoring tool is a plus
Experience
Training & Certifications in Core business products a plus:
  • Sun Unix & Linux Administration
  • Perl Scripting
  • Shell Scripting
  • ITIL Foundation Certification
  • Websphere MQ Skills
  • Deployment tools (Jenkins, cloudbees)
Technical
  • Strong Perl & Shell Scripting skills
  • Chef and AWS knowledge
  • Devops model backgroup
  • Knowledge of HTML, Javascript and CSS preferred
  • Some experience with SQL language and Databases a major plus
  • While not required, experience with C, C++, or Java is a major plus.
  • Working knowledge of basic network tools (ssh, sftp, scp, snoop, traceroute, etc)
  • Must have a power user knowledge of the Unix/Linux Operating System
  • Jr. level Unix System Administration experience a plus
  • Knowledge of CVS, SVN or other SCM systems.
  • Knowledge of JIRA and Service Now tools.
  • Business Objects experience a plus
  • Websphere MQ
  • Perl Scripting
  • Shell Scripting
Communications
  • Project management skills
  • Proven ability to work independently with minimal supervision
  • Interpersonal Skills: ability to communicate effectively with stakeholders, peers, subordinates and customers
  • Strong analytical and problem solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures
  • Effective verbal and written communication skills
  • Knowledge of the following Microsoft products: Word, Power Point, Project, Excel, Visio
  • Understanding of customer demand and technology innovation to meet client present and future requirements
  • Ability to work/interface with multiple Lines of Business and geographies.
  • Proven record of internal customer support
  • Creation of documentation, both internal and external facing.
Job Band & Level: Professional / 4
#LI-Hybrid #LI-ASO
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
Philippines - A.T. Yuchengco Centre - Taguig City
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