• Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
• Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
• Create and follow up files for incoming payments that could not be executed.
• Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
• Formulate proposals for improvement.
• Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.

• Bachelor’s degree or equivalent experience
• Analytical, flexible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
• Experience working at a Payments and Cash department is an advantage.