We are looking for CSR - AI Product Specialist with the following qualifications:

• Bachelor's degree graduates without BPO experience are welcome to apply.
• Advance skills in excel
• Strong interpersonal, communication and presentation abilities
• Experience in the contact center or ecommerce industry is a plus
• Strong interest and belief in AI technology is a plus
• Experience as content creator is a plus
• Graphical skills is a plus e.g. Photoshop, Illustrator
• Amenable for Shifting Schedule (Dayshift, Midshift, Graveyard Shift)
• Amenable to Work Onsite Ortigas, Pasig City and Mc Kinley, Taguig City.
• Can start asap.

Duties and Responsibilities:

• Guide AI model training through annotation
• Employ data-driven methodology to analyze logs and user feedback, to enhance coverage, resolution rate and overall customer satisfaction of AI products.
• Deliver detailed reports and insightful analysis based on findings
• Review and update knowledge base for chatbot and help center

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect. Transcosmos® emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php23,000.00 - Php24,500.00 per month
Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Question(s):

• Will you be able to reliably commute or relocate to Ortigas Pasig or Mckinley, Taguig for this job?
• Can you rate your excel skills from 1-10?
• Can you start as soon as possible?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Expected Start Date: 10/14/2024