Philippines Job Openings
Model Solution, Inc.
Customer Service Representatives Urgent Hiring- Open to Fresh Grads and Career Shifter
Mandaue City
FULL TIME
October 8, 2024
Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.
We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.
Moder offers end-to-end or component-based outsourcing. We can do everything from managing oneoff projects to becoming an extension of your customer service or operations team.
Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.
We’re a company based in the US with offices in India, and the Philippines.
Job Overview
We are looking for Customer Service Representatives that will act as a liaison, provide product/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSR’s are patient, empathetic, and passionately communicative. Everyday customer service representatives will put themselves in their customer’s shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
This role will be reporting to the Team Lead in Operations for Mortgage Servicing.
Job Role & Responsibilities
- Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
- Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Reach personal, team, and contact center performance targets
- Take ownership of all customer inquiries and proactively follow through to ensure resolution
- Keep records of customer interactions, process customer accounts, and document appropriately
- Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
- Follow communication procedures, guidelines, and policies
- Fresh Graduates (High School or College), Undergraduates, Associate Degree holders
- Excellent Communication skills
- Nice to have BPO experience but not required
- Work onsite in Cebu City
- Excellent attention to detail
- Strong verbal and written English communication skills
- Basic computer navigation skills
Pay: Php19,000.00 - Php31,000.00 per month
Benefits:
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- Evening shift
- Monday to Friday
- Overtime
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
New Job Alerts
Sinobest Refrigeration Inc.
Electrical Design Engineer
Cainta
FULL TIME
November 19, 2024
View Job DescriptionBPO Eastwood Hub
URGENT HIRING| Data Encoder (PURE NON VOICE) - DAYSHIFT
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description
Jardine Distribution Inc.
Sales and Marketing Representative (Construction Supplies)
Makati City
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Bill Gosling Outsourcing
ONE DAY HIRING PROCESS - Customer Service Representative (18982)
Taguig
FULL TIME
October 8, 2024
View Job Description
Isuzu Philippines Corporation
Customer Care Staff
Dasmariñas
FULL TIME
October 7, 2024
View Job Description
LanceSoft Inc
Customer Service Representative (CSR) - Cebu - WFH
FULL TIME
October 7, 2024
View Job DescriptionAmpersand Management & Development Group
Customer Service Associate (MOA, PASAY) NO INTERVIEW - ASSESSMENT ONLY (ONSITE)
Pasay
FULL TIME
October 8, 2024
View Job DescriptionGetz Healthcare (Philippines)
Customer Service Agent (Fixed Term)
Manila
FULL TIME
October 8, 2024
View Job DescriptionNew Job Alerts
Sinobest Refrigeration Inc.
Electrical Design Engineer
Cainta
FULL TIME
November 19, 2024
View Job DescriptionBPO Eastwood Hub
URGENT HIRING| Data Encoder (PURE NON VOICE) - DAYSHIFT
FULL TIME
November 19, 2024
View Job Description
Simpletrade Solutions Inc.
Finance Supervisor
Quezon City
FULL TIME
November 19, 2024
View Job Description
Lancesoft philippines
Senior SAP Fico Consultant
Manila
CONTRACT
November 19, 2024
View Job DescriptionGH Specialist Philippines Incorporated
IT/Graphics Designers for Fresh Grad - Makati Area
Makati City
FULL TIME
November 19, 2024
View Job Description
Tahj/NSDMM Management
Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!
Santa Rosa
FULL TIME
November 19, 2024
View Job Description
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description
Jardine Distribution Inc.
Sales and Marketing Representative (Construction Supplies)
Makati City
FULL TIME
November 19, 2024
View Job Description