Philippines Job Openings

Isuzu Philippines Corporation

Customer Care Staff

Dasmariñas

FULL TIME

October 7, 2024

RESPONSIBILITIES
  • Interacts with customers to answer inquiries, clarify processes, or provide relevant resources.
  • Coordinates with relevant dealers and departments to address customer concerns.
  • Troubleshoots customer issues according to approved guidelines and procedures.
  • Performs dealer audits to ensure compliance with customer service procedures.
  • Monitors dealer performance on customer issue management and documentation.
QUALIFICATIONS
  • Graduate of Communications, Business Management, or related course.
  • With at least 3 years of related experience in customer relations management; experience in the automotive industry is an advantage.
  • Must possess a high level of commitment to customer satisfaction and quality service.
  • Results-driven with the ability to thrive in a high-pressure work environment.
  • Excellent communication and negotiation skills.
  • Willing to work in Binan, Laguna (on-site)
Job Type: Full-time
Benefits:
  • Company Christmas gift
  • Life insurance
  • Paid training
  • Pay raise
  • Staff meals provided
  • Transportation service provided
  • Work from home
Schedule:
  • 10 hour shift
  • Monday to Friday
Supplemental Pay:
  • 13th month salary
  • Overtime pay
  • Performance bonus
Experience:
  • Customer Care Specialist: 3 years (Preferred)
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