To ensure the efficient and effective management of tooling projects and customer relationships, thereby supporting the overall sales process, ensuring timely delivery and payment for tooling and pre-production orders, and maintaining effective communication with customers.
Main Responsibilities

• Managing tooling projects (serial and pilot) in Salesforce CRM
• Handling dates, lead times, and responding to customer inquiries related to tooling projects
• Coordinating sample shipments and providing timely updates to customers
• Managing communication with customers regarding project status and expectations, in collaboration with Key Account Managers (KAMs)
• Providing administrative support to KAMs and the Technical Team for complaint handling and general communication, such as information gathering and lead time control
• Analyzing and resolving invoice and dunning issues, following up with customers to ensure timely payment
• Ensuring all required documents are submitted to customers to facilitate payment for tooling and pre-production orders
• Assisting with the maintenance of ERP system (Abas) data
• Overseeing the PPAP submission and approval process, updating release status in ERP
• Supporting all sales team members as needed to ensure effective and efficient customer response
• Coordinating backup tasks for absent team members, potentially involving international team members, in consultation with the team leader
• Handling additional country-specific tasks as required

Competencies

• Graduate of BS Industrial Engineering or any related course; may also consider Business Administration graduates
• Proficiency in managing administrative tasks efficiently and effectively
• Ability to work with accuracy and attention to detail in tasks and processes
• Strong command of the English language, both written and verbal
• Capable of communicating effectively and aligning approval processes with customers worldwide in a professional manner
• Ability to promptly respond to inquiries and requests from both internal and external stakeholders
• Familiarity with Enterprise Resource Planning (ERP) systems to facilitate efficient data management and workflow processes
• Familiarity with Sales Force software would be an advantage for managing sales-related activities and customer interactions
• Ability to comprehend technical aspects related to products or services offered, enabling effective communication with customers and technical teams
• Previous experience in coordinating shipments and working with express courier services on an international scale would be advantageous for managing logistics and delivery processes effectively
• Working knowledge in IATF

Embark on a rewarding journey with Sateco Philippines, Inc. as Program Manager. if you have a background in Industrial Engineering or a related field and a passion for project coordination, this role is tailor-made for you.
Job Type: Full-time
Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay