Our company seeks a Spanish-speaking customer service representative to join our elite digital team. We are looking for a dependable and diligent individual to join our firm as a versatile assistant. The ideal candidate will possess excellent attention to detail and discretion while working under pressure. They should be comfortable handling multiple tasks simultaneously. Above all, the candidate should treat all clients with the utmost care and concern, as if they were beloved family members.
Key Responsibilities

• Answer prospective leads using live chat software.
• Conduct initial in-take process and gather detailed information for attorneys.
• Use the correct forms on the company website for submitting all gathered information.
• Maintain accurate records of client information and data using software like Google Sheets, ensuring the safety and security of sensitive data.
• Ensure the accuracy and validity of the information provided to prospective clients.

Qualifications And Skills

• Bilingual in Spanish and English
• Excellent customer service skills
• Someone who is personable, patient, and enjoys talking and helping others
• Proficiency in Google Workspace
• Ability to be online consistently
• Excellent organizational and time management skills
• Strong analytical abilities and aptitude for problem-solving
• Strong written and verbal communication and research skills
• Capability to perform all general duties on a daily basis

Basic Requirements

• Device Specifications: Intel i5 processor or higher with a minimum of 8GB RAM
• Equipment: Webcam, speakers, and a microphone or headphones
• Internet Speed: Minimum of 100Mbps with a backup connection in case of outages

Work Details
Working Hours: Monday to Friday, 8 AM to 5 PM Pacific Standard Time | Tuesday to Saturday, 12 AM to 8 AM Manila Time
Location: Anywhere in the Philippines
Why Join Us?

• Stable employment
• Competitive salary
• Bi-monthly salary
• A-Z benefits, including bonuses and annual raises
• Work-life balance
• Work-from-home opportunity

*** The company uses a time tracker and maintains a virtual office setup via Google Meet.
For interested applicants kindly send your CV to monica.hr@arash.law.
(Note: DO NOT SEND YOUR APPLICATION through our websites or social media platforms. FAILURE TO COMPLY WITH THIS INSTRUCTION may result in DISQUALIFICATION)
Job Types: Full-time, Permanent
Benefits:

• Work from home

Schedule:

• 8 hour shift
• Night shift
• Overtime

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• Spanish (Required)

Application Deadline: 10/31/2024
Expected Start Date: 10/31/2024