Team and Role Introduction:

The selected candidate will be working with couriers and sorters, collaborate with different departments to drive and optimize strategies, planning, and day-to-day operation. You will guide the team to achieve the hub's KPI and goal. With a good understanding of the in-and-outs of how logistics operation. Work with the last mile team to drive Hub KPIs.

Responsibilities:

• Ensure effective planning, allocation of parcels, clustering and rostering of Couriers in the event of Courier absenteeism, rest days, and excess or low loads.
• Ensure VOP and AVP Couriers are allocated/assigned the minimum quantity of parcels per VOP and AVP requirements.
• Facilitate and monitor the parcel sorting process to ensure parcels are accurately and completely sorted within the allocated timeframe and before cut-off times to achieve SDOD KPI.
• Supervisor is responsible to monitor the exception parcel segregation by Sorters are performed accurately and completely within allocated timelines and at designated locations.
• To recall Couriers who has out bounded from Hub, for assignment of parcels found to be invalid exceptions.
• Facilitate and monitor the validity of inbound exceptions left at Hub floor daily and ensure the event capture process is performed accurately and complete. Return process is completed timely and complete daily.
• Facilitate and monitor the effective implementation of reattempt follow up activity and updates.
• Manage the failed delivery storage locations and FIFO implementation for re-attempt parcels daily.
• Hub Supervisor is responsible to facilitate and monitor the Runsheet creation and handover of physical parcels are recorded accurately and complete.
• To facilitate and monitor the return process to ensure all cancelled parcels are recorded in LMS accurately and processed timely.
• To facilitate and monitor the Validation of failed delivery parcels

Requirements/Qualifications(must have):

• At least 3-5 years working experience in Logistics/Hub environment,
• Knowledge and experience with methods for process re-engineering.
• Ability to analyze data and provide insights from data.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Amenable to work in shifting schedules, holidays and weekends.