Poland Job Openings
Estarta Poland
ASSET MANAGER
August 5, 2024
Location – Kraków
This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data on the equipment that customers purchase from Cisco. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.
Role & Responsibilities:
· Define customer’s business structure and associated Cisco assets (hardware and software) that will be managed under the service scope.
- Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits.
- Combine Customer, Network and Cisco’s view into an Install Base baseline designating the device quantity, type, location, service coverage and additional asset attributes.
- Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
- Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
- Coordinate and assist the customer with their “Smart Account” strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
· Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs.
- A proficient communicator that is assertive and inspires trust in others
- Can-do-attitude and eagerness to provide the best customer service in class
- Excellent Excel knowledge
- Bachelor’s degree/Graduate preferred
- At least 5 years of overall customer engagement/service experience
- Fluent English speaker and German (French and Turkish are also a plus!)
- Able to travel abroad quarterly as required
- Knowledge of the industry, Cisco products and services is a plus
– Contract of employment (including PTO, private healthcare, trainings & benefits)
– Competitive salary (depending on the experience)
– Possibility of remote work after the training period
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