Poland Job Openings

Majorel Poland Global
Customer Care Agent SME Services - English speaking
Kraków
September 25, 2024
About your future role
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Transactions support
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Settlement reports
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Self-service portal usage
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Technical support on Terminals
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Invoice-related questions.
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Other customer concerns
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Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
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Responding to customer inquiries in our inbox, assisting both internal and external departments
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Performing administrative tasks such as changing bank account details and updating company information
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Providing technical support to merchants with Nets Card Terminals
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Supporting merchants with Nets Acquirer agreements
- Fluent English (speaking and writing). Additional language is a plus
- Strong communication skills, both verbal and written
- Team player, enthusiastic about delivering a great customer experience
- Capable of technical reporting of IT incidents
- Detail-oriented with a strong customer mindset
- Conscientious and persistent in obtaining valid customer information
- Organized with the ability to prioritize tasks
- Experience in customer service or contact centres with e-mail/task, Chat and call handling
- Relevant work experience and knowledge of the fintech business area are a great benefit
- Good cooperation skills with different stakeholders, both internal and external
- Excellent communication and collaboration skills
- Knowledge of corporate structure, business forms, subscription rules, card companies’ credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit
- Administrative background or experience with administrative tasks
- Experience with payment products and card services is beneficial but not required
- Proactive and diplomatic approach to customer’s support
- Strong commitment to assisting customers in resolving issues
- Result-oriented, service-minded, self-driven, and flexible
- Strong service orientation with an emphasis on quality and precise task execution
- Team player who understands the importance of collective effort to achieve success
- Hybrid Working
- Mobile phone/Internet subsidy
- Trainings and courses
- Sports benefits
- Entertainment events for employees
- Medical insurance
- Pension scheme (PPK)
- Competition Award
- Life, accident & critical illness Insurance
- Paid Sick Leave
- Relocation bonus
- 20/26 days of holiday
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