Poland Job Openings
Aml Rightsource Llc
IT Help Desk Support Specialist - Wroclaw, Poland
Wrocław
FULL TIME
September 11, 2024
Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.
Primary Responsibilities:
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Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
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Administer IT environment – workstations, printers, software installation, inventory management, updates, patches, etc.
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Follow-up ticket requests and escalate if needed.
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Manage Windows and Mac OS and device deployment by MDM solutions.
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Act as primary responsible for / support IT part of on- and off-boarding processes.
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Observe and enforce group IT guidelines and IT standard operating procedures.
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Keep internal documentation up to date.
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Manage and logistic IT equipment.
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1 year of experience in a similar role
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Fluent in English, both written and spoken.
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Knowledge of Windows 10/11 and Mac OS.
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Knowledge of Microsoft 365 suite and other Microsoft applications and products.
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Very good customer service support skills.
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Excellent communication and problem-solving skills.
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Ability to work well in a team and under tight deadlines.
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Experience with Atlassian products (Jira Service Management).
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Experience with provisioning devices using MDM.
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Experience with Windows 10/11 and Mac OS.
AML Right Source is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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