Poland Job Openings

Aml Rightsource Llc

Workforce Manager - Krakow, Poland

Kraków

FULL TIME

October 17, 2024

Job Description:

About the Position

As a Workforce Manager, you will support our workforce planning efforts for our Managed Service practice and contribute to the development and implementation of our global workforce strategy as we go through a period of extreme growth. In this role, you work with a team of analysts and managers responsible for analyzing data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining service level agreements with our members and customers. Utilizing strong communication skills, you will effectively collaborate with a variety of people and job functions while juggling and accomplishing tasks of moderate to high complexity. You will be working productively in a fast-paced, team-oriented environment.

Primary Responsibilities

Manage the resourcing process for EMEA.
Work closely with the Talent Acquisition, HR, Learning & Development, and Managed Services teams.
Determine headcount recommendations and hiring needs for Managed Service teams and feed those into the annual planning process, working closely with the business partners, Talent Acquisition, and Finance.
Ensure staffing needs are met for all engagements across the region by leveraging internal processes and technology to meet client needs.
Accurately forecast resource needs based on sales pipeline and current client insights.
Deliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insights.
Create and maintain capacity-planning models for short-term and long-term forecasts.
Manage escalation processes to ensure leadership and relevant stakeholders are well informed.

Required Qualifications

BA/BS degree; MBA
Excellent proficiency in both English and Polish
Advanced knowledge of MS Excel (vlookups, pivot tables, complex functions)
High attention to detail
Experience managing complex projects, clients, partners, and organizations
Proven track record of establishing strong, executive level customer relationships
Business acumen and financial (P&L) skills/metrics driven
Proven experience managing remote resources and large global teams

Preferred Qualifications

Working knowledge of AML/BSA and regulatory tech product environments
2+ years of workforce planning in a consulting, managed service environment
Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, and able to influence and identify opportunities

AML Right Source is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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