Responsibilities

• Planning, organization, coordination, consolidation of Shipments

• Ensure smooth delivery of goods

• Maintain and update records of shipments, including tracking numbers, delivery dates, and other relevant information

• Returns and Refusals Pickup planning, organization, coordination.

• Monitor and track shipments to ensure timely delivery

• Daily management of Carrier’s Performance (using the tools, trackers offered by the company)

• Actively conducting performance calls and quarterly calls with carriers, and preparing data before each meeting (based on PBI, Scorecard etc.)

• Bonus malus monthly preparation, validation, execution

• Data gathering, performance issue identification and resolution

• Critical metric Monitoring and Root Cause Analysis to achieve business objectives

• Efficiently manage the execution of orders during crisis management

• Daily KPI’s monitoring + take corrective actions

• Reports preparations

• Reports data analyses

• Maintaining excellent and effective communication among all stakeholders of process

• Developing and managing logistics plans and strategies (e.g. Tender’s process)

• SOP creation, validation, update

• POD/ e-POD consultation

• Take care of the good for business continuity in every action

• act proactively to implement entrusted tasks and actively respond to emerging changes

• Take care and take responsibility for performing tasks in the process, observe the process and react when changes are needed, initiate, supervise, co- lead

• taking action independently and taking responsibility

• Additional costs claimed by carriers-regular validation

• Working via ERP & TMS systems like SAP, OTM, etc.

Qualifications we seek in you!

Minimum Qualifications / Skills

Experience in logistics would be an asset
Advanced MS Excel skills
Fluency (C1) in French - spoken and written
Fluency (C1) in English - spoken and written
Fluency in Polish will be an advantage
Strong analytical and technical skills required
Customer Service related experience

Preferred qualifications

Good interpersonal skills: communication, influencing
Strong analytical skills required
Creativity, passion and engagement
Team-working oriented
Energetic and pressure resistance
Customer service mindset
Operational computer skills (MS Office)

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Insurance, Luxmed, additional vacation days, biking policy