Responsibilities

• Act as primary IT support and escalation for the Poland region, managing employee onboarding, offboarding, and IT processes
• Oversee employee lifecycle tasks (like IT orientations), office infrastructure, and equipment provisioning (network, A/V, etc.)
• Provide IT support for office/company events, global helpdesk requests, and employees across multiple OS platforms within SLAs
• Administer IT Saa S tools (Okta, Google, Zoom, Slack, etc.), manage Atlassian suite (Jira, Confluence), and handle SAML integrations and workflows
• Track and maintain corporate assets using the asset management tool and manage endpoint security (detections, investigations, remediation)
• Create IT automation and workflow solutions (custom scripting, Workato, Okta Workflows, Torii, Better Cloud)
• Develop and maintain IT documentation for the knowledge base
• Manage MDM policies, patch management, and strategic IT initiatives at scale
• Design and implement scalable IT automation and workflows (custom scripting, Workato, Okta Workflows, Torii, Better Cloud)
• Develop advanced API scripting for MDM platforms, systems, and integrations
• Create Jamf MDM policies and scalable patch management solutions
• Manage and execute large-scale strategic IT initiatives and projects

Qualifications

• 5-7+ years of experience in IT operations or similar roles
• Extensive knowledge of computer hardware systems, software, and multiple OS platforms
• In-depth working knowledge of programming languages
• Ability to troubleshoot complex software and hardware issues
• Experience with our tech stack (Okta, Google, Atlassian, Workato, Better Cloud, Jamf, Jump Cloud)
• Experience with ITSM management and configuration
• In-office networking (LAN) and A/V experience
• Ability to adapt to a flexible schedule (you may be required at times to work on-call and off-hours)
• Ability to lift and/or move 50 pounds with or without accommodation

Perks and Benefits @ Clari

• Team-bonding activities and company-wide events
• Flexible working hours and remote opportunities
• Annual Well-being and Professional Development Stipends
• Private Healthcare and Multisport Pass
• Paid maternity and paternity leave
• Stock options