Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

YOUR CONTRIBUTIONS

Team leadership:
Lead, mentor, and manage the After Market Service Team

Maintain control of the overall cost of the Service Department (Labor, Spare Parts, Assets, etc.).

Handle and maintain the recommended spare parts stock level according to the corporate policies defined by the Corporate Service

Represent the needs of the Service Department during meetings with the Management and other department within the organization

Technical support:
Provide advanced technical support and troubleshooting assistance to the team and clients according to Diasorin SPA guidelines, documented in Technical Notes and Service Manuals.

Implement group operating procedures (GOPs) for service processes.

Ensure the team has the necessary tools and training to perform their tasks.

Implement the upgrade and retrofit programs according to what was agreed during the International Service Meeting and defined by the Corporate Service

Customer service and relations:
Act as the primary point of contact for high-priority or escalated service requests

Maintain high levels of customer satisfaction by ensuring timely and effective resolution of issues

Work closely with clients to understand their needs and tailor service solutions accordingly

Quality control and improvement:
Monitor the quality of service and technical support provided by the team

Identify areas for improvement and implement corrective actions as needed

Stay updated with industry standards and technological advancements

Reporting and analysis:
Prepare regular reports on service performance, key metrics, and team productivity

Analyze data to identify trends, issues, and opportunities for improving service efficiency

YOU

Education / Specialization:
Masters Degree in Biomedical, Electronics, Engineering or equivalent

Experience:
Possess relevant experience in medical systems, ideally with a solid working knowledge of diagnostic equipment and a minimum of 3 years of field service experience, including team leadership

Technical Competencies:
In-field technical services: Encompassing the intricate processes of installation, servicing, diagnostics, repair, calibration, and sustaining the functionality of medical laboratory instrumentation

Proficiency in electronics and scientific disciplines: Knowledge and a comprehensive understanding of electronics, medical terminology, chemistry, and physics principles, integral to the adept handling, maintenance, and troubleshooting of sophisticated medical devices

Expertise in immunology and immunoassay technologies: An understanding of foundational immunology and immunoassay technologies, enabling precise interpretation, meticulous troubleshooting, and the maintenance of advanced diagnostic equipment

Technical project management: Competence in managing technical projects, including planning, execution, and oversight, ensuring timely completion and adherence to budget and quality

Proficiency in Microsoft Office Suite: Seasoned expertise in utilizing Microsoft Power Point, Word, and Excel Bottom of Form

Skills:
Leadership and ownership in managing all aspects of the coordinating role: decision-making capability.

Effective communication: Ability to convey complex technical information clearly and understandably to team members, clients, and stakeholders, both verbally and in writing.

Problem-solving and critical thinking: Strong problem-solving skills to identify, analyze, and resolve issues efficiently and effectively while thinking critically to anticipate and mitigate potential problems.

Empathy and Emotional Intelligence: A high level of empathy and emotional intelligence is required to understand and respond to team members' and clients' needs and concerns, fostering a supportive and collaborative environment.

Time management and organization: Excellent time management and organizational skills to prioritize tasks, manage multiple projects simultaneously, and ensure deadlines are met without compromising quality.

Adaptability and flexibility: Adapting to changing circumstances and quickly adjusting plans and strategies to meet new challenges and opportunities, demonstrating flexibility and resilience in a dynamic work environment.

Languages:
Fluent in spoken and written Polish and English

Travel availability:
Within the country and outside (for training purposes)
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.