You will work with other team members in Cisco - your fellow consulting engineers, technical leaders, business units, high touch operations managers, field escalation managers.
What You’ll Do
Actively assists other Technical Consulting Engineers and Global Delivery Partners in problem resolution. Interacts effectively with Engineering to solve complex problems. You will view customer concerns and guide them in successful interactions with the Engineering teams.
Recognize and submit software defects with required related information. Act on pervasive bugs and issues within technology domain. Provide critical issue, and lab setup support and expertise. Build shared and reusable lab setups.
Produce and share intellectual capital (documentation and training) for internal audiences, Partners and customers for global use.
Actively mentor and develop others - new joiners, global delivery partners.
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contribute to the development of digital intellectual capital (e.g. scripts, digital signatures).

Who You Are
You are an accomplished engineer with extensive experience of problem resolution who enjoys a fast paced environment at the forefront of technology.


Our Minimum Qualifications
As a Technical Support Engineer, you have:

• Solid understanding of modern Enterprise networks typically 5-8 years related experience.
• Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix.
• Experience with routing protocols (OSPF, ISIS, BGP).
• Basic experience of Linux operating system.

Our Preferred Qualifications
We would be very impressed if you could also demonstrate knowledge in one of the following areas:

• Knowledge and experience with modern switching products (Catalyst 9000 series).
• Knowledge of modern network constructs (VXLAN) and protocols (MP-BGP, LISP).
• Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE) desired.
• Basic knowledge of any programming language (preferably Python) and Rest APIs.
• Understanding of Docker and Kubernetes.
• Understanding of enterprise-class wireless solutions (WLC/AP).
• Understanding of identity-based managed systems and protocols - dot1q/aaa/radius.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
• Skills to work independently as well as in diverse teams.

We Are Cisco
Why Cisco?
#We Are Cisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #We Are Cisco

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.