Project details:

• Possible start on 09.10
• Rotational schedule time frames: Monday-Friday: 8:00-20:00 + Saturday-Sunday 8:00-17:00(Portuguese time - 8h/day, 40h/week, 5 days/week) with 2 rotating days off!
• We provide training at the beggining of work, you don't need to have a previous experience
• Recruitment process 100% online

Client:
Our client is the creator of the most popular internet search engine in the world. They create solutions for business and private clients. One of them is an application for voice and remote home service.
Support for this solution is a step into the future to make every home smarter and easier to use.
It supports voice control applications – the home assistant helps you manage your home and everyday applications via your smartphone. Through application, it will also be possible to control various systems and devices at home, such as TV, radio, lighting.
Your responsabilities:

• Support for application users by phone, email and chat in Italian
• Assistance in installing applications and cooperating devices: cameras, speakers, home thermostats, etc.
• Pre-sales assistance for users – advice on choosing the right solutions
• Respond appropriately to customer escalations and escalate issues and customers to higher tech-departments

Our expectations:

• You speak Italian in proficiency
• Intermediate English level (min B2)
• Excellent communication skills, both written & verbal
• Be a local candidate or willing to relocate to Lisbon
• You are self-motivated, and you like to work in the team

Main duties:

• Starting date: 09.10
• Rotational schedule time frames: Monday-Friday: 8:00-20:00 + Saturday-Sunday 8:00-17:00(Portuguese time - 8h/day, 40h/week, 5 days/week) with 2 rotating days off!
• Full time employment, 6 months fixed-term renewable contract
• Private Health insurance with a dental plan (after 6 months of the contract)
• Work in our modern office in Lisbon, Parque das Nações
• Training is provided at the beginning of the work, previous experience is not required
• Recruitment process is 100% online

Competetive Salary and bonuses:

• 1000€ gross x 14 months (1166€ gross x12 months)-basic salary
• up to 120€ gross performance bonus/month,
• meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
• 20 €/month - Transport allowance

Relocation package:

• Flight Ticket Reimbursement after 6 months
• Possibility of accommodation in a company-owned apartment

Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
Contratto di lavoro: Tempo pieno
Retribuzione: 1.166,00€ - 1.266,00€ al mese
Domande di preselezione:

• Your current location:
• When is the closest possible date to start for you?
• If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• This offer is related to our client Webhelp Lisbon. Are you okay with continuing with your application?

Lingua:

• Italiano min C2 (Obbligatorio)
• inglese min B1 (Obbligatorio)

Data di inizio prevista: 09/10/2024