• Siete appassionati di bellezza e vi piace dare consigli? Scoprite la nostra offerta internazionale a Porto! Pacchetto di trasferimento e alloggio forniti se si proviene dall'estero!

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Description
Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
We are offering a great work experience in Porto, Portugal for a role as a Beauty Customer Advisor - Italian speaker.
Why a Beauty Customer Advisor role is great for your professional and personal development:

• Live in Porto and embrace multicultural experiences
• Represent an international Beauty brand
• Fast-track career development opportunity

What does your day-to-day in this role look like:

• Customer contact via live chat, phone, E-mails, webforms or Social 1:1)
• Management of consumer requests relating to Information and complaints
• Providing excellent solutions, and service
• Providing product and beauty advice in a professional, precise and timely manner
• ECOM advice (questions related to returns, deliveries or refunds)
• Care advice (questions related to products, product alternatives or product specifics)
• Database maintenance (questions related to GDPR, unsubscribing from newsletters, data breaches)
• HRC (registration of reports about health-related conditions)

Requirements
What do you need to be successful at this job?

• Native level of written and verbal communication skills in Italian
• Availability to work in rotating shifts;
• Experience / Interest in Cosmetics will be a plus
• Experience in Customer Service
• High School Diploma
• EU passport/ID or a portuguese resident card

Benefits
By joining this role, this is what you can expect:

• Joyful Porto
• Skyrock Growth with a 12-month renewable contract
• Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance
• Guardians of Wellness: Private Health Insurance from day one
• Gross salary : from 1040 to 1240€ per month
• Stable work and career progression;

Relocation Package is included:

• Flight to the Future: Covered flight expenses
• First-Class Arrival: Airport pick-up and settling assistance
• Nest in Comfort: Accommodation provided in shared apartments
• Language Safari: Complimentary Portuguese lessons
• Active & Awesome: Free sports activities and social events

Football tournaments, beach barbecues, surf lessons, and cultural events await!
Make it your Next Job Without Boundaries!
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Recruitment process
To apply, send us your CV in English. Then, here are the stages in the recruitment process :

• Initial contact by e-mail: we will contact you by e-mail for an initial discussion. Make sure you keep an eye on your inbox, including spam.
• Video interview with Filipa: this is an opportunity to find out more about your motivations and discuss the job in broad terms
• Online tests: tests (linguistic and/or technical) will be required to assess your skills
• Final interview with our client: the discussion will focus on the specific aspects of the position and the team.

If you are successful, you will receive a contract offer. Congratulations!
Once the contract has been signed, all you have to do is book your plane ticket to Porto.
You'll be met at the airport and given your own private room in a shared flat :)
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Get to know more about Atlean World
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
Personal Touchpoint:
As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen:
Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.
Contratto di lavoro: Tempo pieno
Retribuzione: 1.040,00€ - 1.240,00€ al mese
Language:

• English at B2 level minimum (intermediate) (Required)
• Italiano at C2 or native level (Required)