Make a Difference in People's Lives with Pay Plan!
Are you passionate about helping others, an exceptional English language communicator, and seeking a role where your work truly matters? If so, we want to hear from you!
About Us:
At Pay Plan, we’re dedicated to transforming the lives of individuals facing financial challenges. We provide free, personalised debt advice and solutions to our clients that are tailored to their individual circumstances. We’re committed to delivering the best possible outcomes for every client.
At our company, we understand the importance of work-life balance and offer a range of benefits to support our employees’ well-being. This includes a 35 hour work week, hybrid working opportunities and 20 days holiday allowance in year one increasing to a maximum of 28 days with seniority.
What can we offer you?
If you are customer-focused, an excellent communicator with good listening skills, and share our values of making a positive impact on our clients’ lives, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career.
The Role:
As a Case Officer, you'll play a crucial role in guiding our clients through their debt management journey. Your support and expertise will help them navigate their financial challenges with confidence. Our clients are from the United Kingdom, and all the communication is conducted in English.
What We’re Looking For:

• Outstanding Communication Skills: Proficient in written and spoken English, and ability to understand the needs of the client.
• Customer Service Excellence: A passion for providing exceptional service to support challenging and vulnerable clients.
• Team-Oriented: Great team player with confidence to work independently and manage demands on your time.
• Attention to Detail: Meticulous in your work and able to make informed, evidence-based decisions.
• Tech-Savvy: Comfortable with computers and quick to learn new IT systems and communication channels.

Key Responsibilities:

• Handle incoming and outgoing communications via phone, email, SMS, Whats App, and instant messaging.
• Gain trust with clients by building rapport, listening, empathising, and providing clear guidance.
• Ensure all client interactions are relevant, supportive, and aligned with their needs and expectations.
• Collaborate effectively with colleagues and third parties to deliver a quality service.
• Accurately enter, update, and maintain client information, ensuring all details are comprehensively recorded.
• Stay up-to-date with technical and process knowledge, seeking support when necessary.
• Proactively suggest improvements to enhance efficiency and effectiveness in our processes.

What We Offer:

• A friendly and supportive work environment in our central Lisbon office.
• Flexible work options, including the possibility of hybrid work.
• A competitive base salary, plus bonus opportunities, lunch allowance, travel allowance, and other benefits.
• Comprehensive training to equip you with the skills needed to excel in your role.
• A 35-hour workweek, Monday to Friday, with shifts between 8:00 am and 8:00 pm.
• Compensation for days worked on Portuguese bank holidays.

Join Us:
Ready to make a meaningful impact? Send your CV (in English) to hr_lisbon@totemic.co.uk and take the first step towards a rewarding career with Pay Plan.
Job Type: Full-time
Pay: From 1,000.00€ per month