Location : Athens or Lisbon

YOUR DAILY ADVENTURES WILL INCLUDE:

• Deliver high-quality support via our emails, chats and calls support platform
• Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
• Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
• Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

• Initial experience in customer support is required
• The ability to speak, read and write English (mandatory) and German (mandatory), French and Italian are a plus. Fluency in English is a must, since it is the company language - Please submit your application in English
• Good problem solving and active listening skills
• Ability to multitask and perform effectively under pressure
• Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

• in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: