At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The FSO teams are dedicated to the Financial Services Marketplace and have been at the forefront of all the events that have reshaped and redefined the financial services industry. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making.


The opportunity
EY is looking for a Service Now Consultant to join our Financial Services - Technology Consulting team. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.


Your key responsibilities

• Defining and implementing technical and business requirements to implement Service Now platform (ITSM, ITOM, GRC, IRM, App Engine.).
• Acting as a lead across all aspects of Service Now project and solution delivery.
• Overseeing application and workflow configuration.
• Developing client-specific reporting processes and integration components.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance.
• Working closely with Service Now technical teams.
• Experience with the ITSM and GRC modules, including Incident, Problem, Change, and Compliance Management
• Contributing to clients’ business development.
• Supporting the team management.

Skills and attributes for success

• A strategic focused mind-set.
• Strong analytical and problem-solving skills.
• Good oral and written communication skills.
• Forward thinker and self-starter.
• Creative, proactive, team player and able to work under pressure.

To qualify for the role, you must have

• Academic education preferably in Information Systems Management, Computer Science, Engineering, or similar fields of study.
• At least 2 years of Service Now technical experience.
• Proven experience with ITSM, App Engine, IRM modules in Service Now.
• Project management skills: autonomy and proactivity, conducting analysis from beginning to end and structuring the final deliverable fulfilling demanding plans.
• Service Now certification.
• Full Portuguese and English Proficiency.

Ideally, you’ll also have

• Background in consultancy.

What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.


What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching; opportunities to develop new skills and progress your career; the freedom and flexibility to handle your role in a way that’s right for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


The exceptional EY experience. It’s yours to build.
EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.


At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.


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