Apply for Helpdesk Analyst Role at Jimpisoft

Portugal Job Openings

Jimpisoft

Helpdesk Analyst

Oeiras

August 1, 2024

As a Support Agent you must be customer-oriented, have good technical knowledge, be able to communicate effectively to understand problems and explain solutions. The goal is to create value for clients, offering the best possible experience with our products. The role is based in Jimpisoft HQ (Oeiras, Portugal).

Responsibilities

You will serve as the first point of contact for customers seeking technical assistance via our support portal, over the phone or by email.
You will provide assistance and solve issues reported by customers including:

Technical issues: database or webservices (API)
Process doubts: validate actions and/or adjust the system

In order to resolve issues you will be expected to communicate effectively with customers, including:

Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Requirements

Proven experience in tech/IT customer support orientated role.
Ability to diagnose and resolve basic technical issues.
Fluency in both Portuguese and English (written and verbal) is required. French, Spanish or other languages would be a plus
Excellent communication skills.
Customer-oriented and cool-tempered.
Tech savvy with working knowledge of office automation products, databases and remote control is a plus.
Hard Skills: IIS Server (Internet Information Services); SQL Server (Store, manage, and retrieve data efficiently in structured formats); Task Scheduler (Automation, Triggers, Flexibility and Customization and – Event Logging). Jira; Microsoft Office.

To apply please send your C.V. to careers@jimpisoft.com

We regret to inform you that this job opportunity is no longer available as it has expired

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