Portugal Job Openings
Teleperformance Portugal
Helpdesk Support Technician - French Speaker
August 19, 2024
- Receiving support requests from users;
- Incoming Calls/Chat: Third Level: Resolving issues that were not resolved in the second level;
- Third-line technical support for IT applications used by an organization;
- Help users resolve technical issues with specific applications;
- Ensure follow-up of established protocols. Increased complexity in the use of IT;
- Any other function deemed relevant and necessary for the area;
- Any other administrative task.
- Knowledge of the product/service;
- Customer orientation;
- Typing skills;
- Knowledge of the Internet
- Knowledge of MS Office;
- MYSQL knowledge;
- Slack knowledge (preferred);
- Postman Knowledge (preferred);
- English level B2;
- Previous experience in customer or technical support (preferred)-
-
Excellent work opportunity in a dynamic leading multinational company;
-
Possibility of cooperation with leaders in various industries;
-
Investment in training and personal development;
-
Possibility to work from home.
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