Portugal Job Openings
Teleperformance Portugal
Trust and Safety Lead
Lisbon
October 11, 2024
- Lead and motivate employees to meet and exceed personal targets and team SLA’s (e.g. productivity & quality). Drive high performance culture.
- Communicate effectively with team members and stakeholder within the business
- Conduct regular one to ones, team meetings and performance reviews.
- Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management.
- Act as the first point of contact to manage team related issues and challenges e.g. attendance management, HR policy implementation.
- Define, review and provide ongoing, meaningful feedback on performance objectives to employees.
- Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives.
- Post-secondary education in language or cultural studies is a major asset;
- Google drive (Docs, Sheets) management;
- Fluency English (minimum C1);
- Prior experience in Trust & Safety
- Team player with strong solving and conflict management skills;
- Above average reasoning and analytical skills.
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
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