Apply for WFM Manager Role at Teleperformance Portugal

Portugal Job Openings

Teleperformance Portugal

WFM Manager

Lisbon

October 24, 2024

What you can expect

WFM Manager will be managing a team of Workforce Analyst and Real Time Analysts, being responsible for coordinating and defining the standards for the team’s work.

Manage the team to develop WFM planning for the company projects; Improve the department’s performance, always looking to make work more efficient and effective.

What you'll do

Improve the department performance, always looking to make work more efficient and effective;
Endure the delivers reports to Operations Management Team;
Identify risks in the various projects and suggests ways of internal control, to mitigate the associated risks;
Interaction with other departments in order to improve and or maximize Results;
Proposing improvement and innovations methods across the department and the company;
Ensure the generates and delivers real time reports to Operations Management Team;
Monitoring and improving team’s productivity;
Implementing company-wide management-approved strategies;
Take an active role in the development of the department’s strategic and plans as required by department leadership;
May perform other duties as requested not specifically addressed in this document.

What you'll need

Higher Degree Education (preferential);
Fluency in English (mandatory);
High-level of proficiency across the Microsoft Office Suite, Microsoft SQL Server, BI tools, WFM tools & Phyton;
Experience managing in Customer Experience Management operations (preference);
Analytical & decision making skills;
Achievement oriented.

Benefits

Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Health Insurance;
Free language courses, sport activities and organized events;
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

We regret to inform you that this job opportunity is no longer available as it has expired

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