Portugal Job Openings
Colt Technology Services
Language Service Administrator
Lisbon
September 5, 2024
Job Title: GCA Global Language Services
Job ID: 34847
Job Level: PT2
Job Location: Lisbon, Portugal
Function: Chief Operating Officer (COO)
- Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets in Italian and English.
- Handling customer calls and managing incidents and requests within specified SLA’s (24/7 operations).
- Proactively working on customer experience to improve NES.
- Responding to Customer/OLO’s emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates.
- Providing regular communication with customers and vendors on the progress of customer tickets.
- Proactively following up on negative triggers to improve NES.
- Allocating unresolved Incidents to appropriate support groups, managing customer escalations.
- Excellent communication skills (reading/writing/speaking) in Italian and English
- Solid experience in managing customer relationships
- Ability to multi-task and prioritise workload
- Ability to adapt to continuously changing procedures and environment
- Team player with strong interpersonal skills
- Working knowledge of Intranet and Internet applications beneficial
- Good knowledge of MS Office products (Excel, Word, Outlook)
- A flexible and proactive approach
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Access to a virtual business school for on-going learning
- Business mentoring
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