• Ensure all queries are logged, re-routed, and resolved in a timely manner to ensure exceptional customer service.
• Ensure strict adherence to procurement processes, policies, and controls, aligned with the compliance framework, for all countries and business divisions in scope.
• Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs) to ensure flawless execution.
• Validate supplier master data requests and ensure they adhere to established Standard Operating Procedures (SOPs) to uphold data accuracy.
• Improve service desk operations by using chat functionality, Frequently Asked Questions (FAQs), and other service desk documentation for users, leading to increased efficiency and productivity.
• Track procurement status from initiation through receipt, relaying status to customers, and assisting with issue resolution as appropriate to ensure successful implementation.

• Degree in Engineering, Economics, Business Management, or equivalent experience, providing a solid foundation for this role.
• Eligibility for an IEFP Internship is mandatory for this position.
• Strong command of English (both written and verbal) to effectively communicate with all parties involved.
• Knowledge in Office tools, mainly Excel and Power Point, to efficiently perform tasks and analyze data.

Portugal