Product Manager-Web & Mobile Solutions(remote but based in Portugal)

About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
High-level…
We’re seeking an enthusiastic, focused, and experienced Product Manager possessing proven business acumen and technical/technology expertise to join our growing Product team. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.
Down in the weeds…

• Define and manage the development of branded commerce and engagement solutions on web and mobile applications
• Actively engage customers and key stakeholders to drive business requirements definition
• Assess and manage scope of work, decomposing high level business requirements into epics and stories
• Collaborate with sales, account management, marketing, design, data analytics, and engineering throughout the client product development lifecycle
• Keep stakeholders informed of progress; ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
• Test and monitor for customer and user satisfaction, resolve issues through process analysis, application activity, reviews, and customer feedback
• Lead client product enhancements process through review, prioritization, product development milestones, product launch, and results measurement
• Create user training and on-going support documentation, and facilitate training sessions
• Work both independently and in a team setting while delivering high quality work in a consistent manner in an Agile/Scrum environment

Required Skills & Experience

• 3+ years’ experience:
  • As a product manager/product owner for consumer, e-commerce, web and/or mobile applications
  • Experience in a SCRUM/Agile environment writing epics and stories as a product owner
  • Analyzing, clarifying, and translating client business and functional requirements
  • Managing scope of work and change management efforts
• Knowledgeable, and hands-on expertise in:
  • Business process and data analysis, functional design, modeling, product development processes, and software testing
  • Shipping products from start to finish, concept to launch
  • Execution of product roadmaps
  • Writing and publishing release notes and product feature documentation
  • Coordinating and managing enterprise scale Saa S based software solutions
  • Documenting current and future state business process flows
  • Technical troubleshooting and problem solving
• Customer focused with high quality standards
• Excellent written and oral communication skills
• Strong preference for candidates with experience working directly with or in a consultative role with a Saa S based, e-commerce organization
• Bachelor’s degree in relevant field of work
• Ability to travel as business needs demand

The Interview Process
1. Recruiter interview with a Talent Acquisition Specialist
2 Interview with Product Team
3. Final interview with our VP of Product

Making a Difference in the Tillster Way
Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (PORTUGAL)

• Compensation competitive to market and geographical location.
• Meal allowance for each day worked available through meal card.
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
• Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost.
• Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date.
• Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
• Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.

Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please

About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
Thriving at Tillster
As a member of Tillster, you will embody our core values:

• Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results: Focus on achieving tangible outcomes and delivering high performance.
• Own It: Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster.com: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
Linked In: https://www.linkedin.com/company/tillster/

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