Portugal Job Openings
Cluster OS Limited
Technical Support Specialist (Dutch Speaker)
Lisbon
FULL TIME
October 8, 2024
ABOUT YOUR ROLE
- Provide exceptional technical support by handling inbound queries about the product, hardware or software issues, provide troubleshooting methods to customers and manage repair request, aligning with the repair network.
- Communicate promptly and professionally with customers via email, phone, chat, and other lines of business (LOBs).
- Acknowledge and efficiently resolve customer complaints, always striving to improve customer satisfaction.
- Process and record customer and internal requests, orders, tickets, etc., adhering to time limits for contact, response, and follow-up.
- Maintain a respectful tone in all communications, both internal and external, and ensure all communications follow procedures, guidelines, and policies defined by Cluster.
- Provide feedback on processes to help improve efficiency and accuracy, and actively engage in finding appropriate solutions
- Excellent communication skills and ability to work well in a team.
- Positive attitude, customer satisfaction orientation and proactivity.
- Ability to deliver results independently and in often ad hoc situations.
- Ambitious to engage with other team members and share experiences.
- Well organized, valuing excellent work ethic and acting with integrity in every situation
- Demonstrate reliability and trustworthiness.
- High-school diploma or higher.
- Over 2 years of Customer Support/Technical Support experience.
- Reliable professional and progressive mindset.
- Nice-to-have: 6 months’ experience in a Technical Support role.
- C2 level or fluent speaker in the desired Language.
- Knowledge of English level B2 (to ensure you are up to date with training and communication between the departments and employees)
- WHAT CAN YOU EXPECT FROM US?
- Fully paid onboarding period (one month), after successfully completing the training.
- Professional career progression and support throughout your career development.
- A multicultural and diverse environment with an excellent working environment.
- Team building activities organized by Cluster and/or its team members.
- Competitive salary package for entry level (includes transportation allowance)
- Performance bonuses.
- All necessary equipment will be provided by the company.
- Private medical insurance will be provided (after successful completion of probationary period).
- Location: Lisbon (on-site)
- Type of contract: Non-Fixed Term Employment Contract (permanent contract).
- Start date: Frequently Hiring.
- Job Type: Full Time (Monday to Friday with the possibility of having to work 1 Saturday out of the month, in the future)
Pay: 1,645.00€ - 1,995.00€ per month
Ability to commute/relocate:
- Lisboa, Distrito de Lisboa: Reliably commute or planning to relocate before starting work (Required)
- What's the earliest date you would want to start working?
- Tech Support: 1 year (Preferred)
- Fluently? (Required)
- Lisboa, Distrito de Lisboa (Required)
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