Summary

Responsibilities

• Ensure the appropriateness of card risk-engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.
  
• Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.
  
• Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.
  
• Analyze on regular basis card portfolio usage reports to facilitate periodic review of usage-limit consistency.
  
• Ensure that suspicious card transactions as notified to the incumbent by call center personnel and/or branch customer service staff are attended to and resolved in a timely manner.
  
• Assist internal/external auditors, as required, in conducting investigation cases related to card fraud incidents.
  
• Ensure proper reporting of card fraud cases on timely basis as mandated by the relevant payment systems and local regulatory authorities (e.g. QCB).
  
• Work with Group Head of Operational Risk Fraud Oversight and AGM Group Operational Risk to reduce the likelihood of a negative card fraud risk event by establishing and reinforcing the infrastructure to support a strong control consciousness.
  
• Hold meetings with staff and assess their performance, using as a primary benchmark the Card Risk Quality Scorecard, as well as the section’s overall performance, on a regular basis.
  
• Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
  
• Support roll-out of card fraud awareness training for customer service staff.
  

Experience

• University Bachelor’s Degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
  
• Excellent oral and written communication skills (including report writing) in English and Arabic.
  
• Good interpersonal and presentation skills.
  
• Understanding of the relevant laws, regulations, and practices.
  
• Ability to make decisions and follow through with initiatives.
  
• Personal integrity and self-management.
  
• Planning, organising, and analytical ability.
  
• Results oriented.
  
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
  

Note: you will be required to attach the following: